Information

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Order online or call us (313) 915-0066

girlcrushhair@gmail.com

 

Shipping & Returns

SHIPPING

Orders are processed and shipped within 1-2 business days after payment has been received. We ship via USPS whenever possible, and orders usually arrive within 3-7 business days. We are not responsible for shipping delays at the post office. We ship via Fed Ex for international orders. Please verify that all shipping info is correct. Incorrect information may cause delays in processing your order.

LOCAL ORDERS (MI)

For local orders, pickup can be arranged at an appropriate time and location nearest you. Please do not book an appointment with a stylist until you have received your package; accidents and delays can happen.

EXPRESS SHIPPING

Orders arrive  within 3 days. Express shipping to Alaska, Hawaii, U.S. territories, rural routes and remote locations may take longer.

INTERNATIONAL SHIPPING

International orders should be paid by PayPal to avoid holds placed on unverified international credit cards. If your payment information is unverified, we may ask for further documentation including card issuer contact information.

We ship International Air via United States Postal Service or Fed Ex and packages are expected to arrive 6-10 business days. We can only provide tracking numbers for USPS and FedEx, which may be linked to tracking numbers provided by your local post.

Girl Crush Hair DDU, “duties and taxes unpaid” and does not collect VAT, duties and/or taxes. If additional charges incur, you are responsible for payment for your package to clear customs.

HOLIDAY SHIPPING

Girl Crush Hair is closed for the Holidays and does not mail any packages on Christmas Eve, Christmas Day or New Year’s Eve or New Year’s Day. Express Shipping is not available from December 23– Jan 2.

UNAVAILABLE STOCK

Sometimes products are not available for immediate shipping. We will notify by email about the backorder status with an estimated ship date. At that time you may choose to wait for the product to ship or cancel your order.

RETURNS/EXCHANGES

We at Girl Crush Hair guarante1our products. and believe in the integrity and quality of our hair. If something isn’t right with your order, please contact us at girlcrushhair@gmail.com immediately,and inform us of your issue. While we have a strict NO REFUND policy, we do allow for ONE product exchange within 14 days from the day you have received your package to exchange your item for another item or a site credit that is good for 12 months!

For exchanges, please be sure that you return the item(s) the way you received them, tags must be attached and item(s) must appear to be unworn; that means no cutting, dyes, flat ironed, unraveling, chemicals. Failure to return item in it’s original condition will result in void exchange. You are also responsible for additional shipping fees unless we are at fault.

To make an exchange, please send your original order with a tracking #:

Exchanges: Girl Crush Hair,

P. O. Box 4372, Southfield MI 48037.

Send an email with the tracking information to girlcrushhair@gmail.com along with your desired product. Please note we must approve the exchange prior to you sending the package and every exchange or return requires an RMA # which must be written on the outside of the package

You will be responsible for any additional shipping charges and the difference in the cost of the exchanged goods. All exchanges will be shipped standard rate once tracking information is confirmed.